At Vital Trust, we provide comprehensive repatriation services to ensure the safe and respectful return of a loved one to their home country.
Our team manages every step of the process with care, professionalism, and full coordination with local authorities, airlines, and international partners.
INCLUDED DURING A REPATRIATION
- Coordination with local authorities and hospitals
- Documentation and legal requirements handling
- Preparation for international transport
- Airline and logistics coordination
- Continuous communication with family members
- Coordination with local funeral home in the deestination country.
INCLUDED DURING A REPATRIATION
Coordination with local authorities and hospitals
Documentation and legal requirements handling
Preparation for international transport
Airline and logistics coordination
Continuous communication with family members
Coordination with a local funeral home in the destination country
WHO NEEDS THIS SERVICE?
International tourists in Mexico who unfortunately experience the loss of a family member while abroad
We handle these situations with professionalism and discretion when a guest passes away at their hotel
Insurance companies that need a trusted local provider of repatriation services for their clients
If a foreign patient passes away at the hospital, we can coordinate repatriation to their home country
THEY TRUST US FOR REPATRIATIONS
We work with leading hospitals in Cancun and Playa del Carmen. When repatriation is needed for a foreign patient, we manage the process with care, including family communication and the preparation of all required documentation based on the destination country and any relevant religious considerations.
THEY TRUST US FOR REPATRIATIONS
We work with leading hospitals in Cancun and Playa del Carmen. When repatriation is needed for a foreign patient, we manage the process with care, including family communication and the preparation of all required documentation based on the destination country and any relevant religious considerations.
FREQUENTLY ASKED QUESTIONS
What is a repatriation service?
A repatriation service helps coordinate the return of a loved one to their home country after passing away while abroad.
If a client/guest died in my property, I have to pay for the repatriation?
No. Repatriation is usually covered by insurance. If the patient didn’t have coverage, or if the policy doesn’t apply, the cost is typically the responsibility of the family. As the owner of a hotel or tourist park, you are generally not responsible for payment.
What documents are required?
Requirements may vary by country, but the process usually involves medical, legal, consular, and airline documentation. Our team helps coordinate the necessary steps.
Can you coordinate with hospitals, authorities, and funeral homes?
Yes. We coordinate with local authorities, hospitals, airlines, consulates, and funeral homes to manage the process professionally.
Are your repatriation services available 24/7?
Yes. Our team is available 24/7 to provide assistance during urgent or sensitive situations.
Where are your services available?
Our repatriation services are based in Cancun and the Riviera Maya, including Playa del Carmen, Tulum, Cozumel, Isla Mujeres, and Puerto Morelos. We coordinate transfers worldwide.
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WE ASSURE CUSTOMER SATISFACTION WITH PERSONAL CARE
Every day, our team works with the certainty that every second counts and every life matters. We rely on our expertise and technology to rise to the moment when people need us most.
+52 1 984 481 6510
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